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Frequently asked questions
Delivery, burn times, collection, discount codes and returns.
How much is delivery?
UK Standard delivery is £3.95 (2–3 working days) and free on orders of £50 or more. UK Express is £6.95 for next working day. Europe is £10.95 tracked (free over £100) and the rest of the world is £18.95 tracked.
When will my order be sent?
Orders placed by 1pm Monday to Friday are dispatched the same day; later orders go out the next working day. You get an email with tracking when your parcel leaves.
Do you ship outside the UK?
Yes. We ship to Europe and worldwide with tracked delivery. Prices are shown at checkout once you enter your country. Customs charges outside the UK may apply.
How long does a candle last?
Our 200g candles burn for around 40 hours and the 400g size for around 75 hours. Trim the wick to 5mm and burn for up to 4 hours at a time for the longest, cleanest burn.
How long does a reed diffuser last?
A 100ml diffuser lasts around 12 weeks and a 200ml diffuser around 24 weeks. Flip the reeds once a week to refresh the scent.
Can I collect my order?
Yes. Choose free Click & Collect at checkout and collect from our Harrogate studio. We email you when it is ready, usually within one working day.
Do you have a discount code?
Use GLOW10 for 10% off orders of £25 or more, once per customer.
Can I return something?
Yes. Unused, unlit items in their original packaging can be returned within 30 days for a full refund. Contact us first and we will send you the return address.
Is this a real shop?
Calluna is a portfolio demo store. Orders are saved so the checkout, emails and order history can be tested, but no payment is taken and nothing is sent.